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FAQs

General

How can I be notified about the latest offers and promotions?

The best way to find out about our latest offers and promotions is via our newsletter. If you haven’t already signed up, scroll to the bottom of the Home page and enter your email address under SIGN UP FOR OUR NEWSLETTER

I need some product advice, can you help?

Of course we can! We’re more than happy to help out with any queries you may have. Get in contact using Contact Us and we will respond.

Purchase and Orders

How do I use my coupon code?

To redeem a coupon code, simply enter a valid HARRIS-WILLIAMS coupon code when prompted to do so whilst viewing your shopping cart or during checkout.

What methods of payment do you accept?

We accept Visa, Visa Debit/Delta, Visa Electron, MasterCard, Maestro, American Express and almost all major credit cards using the Stripe payments system.

Is it safe to use my debit or credit card to purchase from your site?

Absolutely. We use Secure Socket Layer (SSL) encryption so you can trust communications are private and secure. Card payments made on our site are processed by Stripe for fast, reliable and secure payment.

Has my order been dispatched?

We will alert you by email to let you know once your order has been dispatched.
Orders placed can be tracked at Track my order. Registered customers can also view tracking details from your My Account > Orders page.

Where is my order?

When your order is dispatched, we’ll send you an email with your tracking number and a link to the carrier’s website to tell you the current status of your delivery.

Orders placed can also be tracked at Track my order. Registered customers can also view tracking details from My Account > Orders and the “TRACK” button.

If it has been longer than 5 working days since you placed your order and you’ve still not received it, please Contact Us we’ll be happy to help.

Returns and exchanges

For information regarding returns and exchanges, please visit our Returns and exchanges section with in the Terms and Conditions.

Your Account

I’ve forgotten my password!

If you’ve forgotten your password, all you need to do is click the Lost your password? link when signing into your account. We can then send you an email with a link to reset your password.

Are my personal details secure?

 Absolutely. We use Secure Socket Layer (SSL) encryption so you can trust communications are private and secure. We will never pass your personal information to any third party. If you’d like more information, please visit our Privacy Policy section with in the Terms and Conditions.

How do I change my details?

To change your personal details, log into your account click on (My Account) icon on the menu bar. When logged in the icon provides access to your account. To change your details select “Account details” where you will be able to change your details. Simply click SAVE CHANGES at the bottom of the form when completed.

Reed Diffuser Products

Using and getting the best out of your reed diffuser

To fragrance a room, remove stopper from the bottle on a smooth flat surface. Insert and arrange up to 8 diffuser reeds into the bottle opening so they are immersed in the blend. The reeds will draw up the fragrance fairly quickly but it can take about 24 hours for the scent to fully fragrance the room. Warmer rooms and draughts can affect the absorption rate and scent intensity.

You can control the intensity of the fragrance by using fewer reeds to start with, we would suggest 5 to 6 reeds, and adding more as needed.

As a rule the smaller the room the stronger the fragrance will appear but this can vary depending on room temperature, airflow and the number of reeds used.

You can revitalise the fragrance by inverting the reed sticks every few weeks.

Under normal conditions 100ml of fragrance will last up to 12 weeks but this can vary depending on number of reeds used, roomsize, temperature and airflow.

Remember: Always place the diffuser on a protected,
 stable, level surface out of direct sunlight. Ensure reeds cannot touch soft furnishings, such as wallpaper and curtains.

 

Diffuser Safety

Keep out of reach of children and pets.

Not for consumption.

Do not place bottle or reeds on an unprotected surface. Always place the diffuser on a protected, stable, level surface out of direct sunlight and away from radiators. Ensure reeds cannot touch soft furnishings such as wallpaper and curtains as fragrance liquids may cause staining.

Avoid contact with eyes and skin, should contact occur wash hands with soapy water and flush eyes with cold water.

How long will a Diffuser last?

Under normal conditions 100ml of fragrance will last up to 12 weeks but this can vary depending on number of reeds used, room size, temperature, humidity and airflow.

 

Are refills available?

When your Diffuser has fully evaporated you can replenish your fragrance with a new Refill (where available) and fresh Premium Natural Rattan Reeds.

How often should reeds be changed?

Reeds can become clogged after prolonged use and won’t work as effectively, we recommend using a new set of reeds with every refill or new fragrance used. Replacement reeds are available to purchase on the site here

Room & Fabric Spray Products

Spray Safety

Always test for suitability on a small inconspicuous area prior to use.

Do not use on polished/painted surfaces, leather, suede or silk.

Avoid contact with eyes and skin, should contact occur wash hands with soapy water and flush eyes with cold water.

Keep out of reach of children and pets.

Not for consumption.

Natural Soap Products

Are your soaps Vegan?

Yes. None of our soaps contain any animal products and we would never test on animals.

Do your soaps contain Parabens or SLS/SLES?

No. Our soaps are free from artificial synthetic surfactants (foaming ingredients), such as SLS (sodium lauryl sulfate) or SLES, and contain no paraben preservatives. They are bad for your skin and dry it out. We prefer to use natural ingredients instead.

Do your soaps comply with the cosmetics regulations?

Yes, all our handmade natural soaps are independently lab tested and certified as safe to use and fully comply with all legislation governing the manufacture of cosmetics in the UK and Europe.